Unable to create card and/or having trouble placing an order. What should I do?

If you're having trouble placing your order or getting the "unable to connect to servers" message, rest assured, there is a simple fix. Just hard close the app on your device by following these instructions :: 

Step 1 :: The first thing to do would be to make sure you have the latest version of the app. If you have the latest version and you are still having trouble proceed to the next step.

Step 2 :: The best thing to do {which is also a cool little-known trick!} is to hard close the app and open it up again by following these instructions ::

-Double tap on the home button on your phone
-Your open apps should now appear  
-Swipe up on the Red Stamp app to close it

Then try sending your card again from the sent folder.

Step 3 :: If that doesn't take care of the problem, try logging out and then logging back in by swiping the home screen of the app to the right. From there, click on "account" and then "profile". Choose the logout button and then log back in. 

Step 4 :: Our final recommendation would be to delete + re-install the app. To delete the app, just hold down one of the app icons and they will all start to move and a little black x will appear in the top left corner of every app. Tap on the x of the Red Stamp app to remove from your phone. Then go to the app store and install the Red Stamp app again. You will be prompted to type in your Apple ID password when you re-install the app.

 

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Comments

  • Avatar
    Tenneal Lujan

    I tried signing back into my account, but now it doesn't recognize my password.....I just want to make a quick card to send out to my father asap, and this is taking a lot of time.
    please help!
    Cheers:)

  • Avatar
    Tenneal Lujan

    OOPS! SOMETHING WENT WRONG

    Your order could not be processed.

    OK

    This is the message I keep getting, and I have no idea how to fix the issue

  • Avatar
    Skyer

    Reigning Champ not long ago dropped a collaboration with adidas Originals on the Ultra Boost. Following up, the two are set to drop another NMD R1 pair, this time done in predominate White.The new Reigning Champ adidas Ultra Boost is fitting for the warmer months. Looking closer at Adidas NMD For Sale this collaboration, they feature a mixture of White and Grey throughout. Constructed with Primeknit across the uppers while leather lands on the Adidas Eqt Three Stripes cage. Other details include 3M reflective material landing on the tongue while Reigning Champ branding is used which is also Adidas Shoes placed on the insoles.Below you can check out more images of the Reigning Champ x adidas Ultra Boost 3.0 in White and Yeezy Boost 550 Grey giving you a better look. While Yeezy Boost 350 Oxford Tan a specific release date hasn’t been announced, they are expected to drop during Spring/Summer 2017. Make sure to check back with us for updates.
    Alexander Wang‘s fashionable take of a high-top basketball sneaker with the adidas AW BBall is set to make Yeezy Boost 350 V2 Cream White its official debut tomorrow.Showcased in a lifestyle perspective, the silhouette clearly emits an ’80s-style vibe, and it’s defined by a layered, multi-textured Ultra Boost Uncaged upper that features a unique lacing system, in addition to an elastic collar and an enlarged tongue.Rendered in two versatile colorways — Yeezy Boost 350 Kids all black and a color block finish consisting of grey/beige/white/cream/black tones — the limited edition model is topped off with the brand’s Eqt Adidas signature boost sole unit.Each retailing for $260, you can expect to find this pair at select adidas retailers starting Saturday, April 1.
    Nmd />New year, new look for the adidas Climacool 1. This version of the model, which is named the adidas Climacool 1 CMF Ultra Boost White comes with a new feature that slightly changes the overall aesthetics of the shoe.Rocking a Vintage White and Black color scheme, the Yeezy Boost 350 adidas Climacool 1 CMF most notable feature comes in the form of a brand new lacing system that opts to get rid Adidas Ultra Boost Black of the laces in favor of a interlocking set of Velcro straps that attach at the eyestay. White takes care of most Adidas NMD of the show, whereas the hits of Black can be seen on the lining, heel and the new lacing system/shroud. The Torsion-equipped Adidas Eqt Running Support 93 sole uni remains intact. Priced at $120, find these at select retailers today.
    adidas didn’t forget about the ladies when they released Nmd CS1 the Iniki Runner this week, they also dropped a few pairs for the #ChicksOnFire to enjoy.One of those colorways that can be Adidas Ultra Boost purchased now is this Purple/Cream pair. Constructed out of a two-way stretch mesh with vintage suede overlays, and finished with a shiny-mesh Ultra Boost tongue. A full-length Boost midsole down below takes care of the comfort. This pair features a combination of Purple and Cream throughout Adidas Eqt Support the upper for a clean Spring-inspired look. Ladies can cop now at select adidas stockists for $120.
    The Reigning Champ x adidas Yeezy Boost 350 Sandals Athletics Collection will include the beloved adidas Ultra Boost and the adidas AlphaBounce for the first time. In addition to the footwear, Nmd C1 the collaboration will include matching apparel.The apparel collection includes seamless Primeknit hoodies, bombers and pants for men and women, along with woven Triple White Ultra Boost jackets, crewnecks, zip hoodies, tees and pants. They also made exclusive shorts for men and tanks for women.Look for the Reigning Champ NMD Adidas adidas Collection to release on April 7th on adidas.com, adidas stores, ReigningChamp.com, Reigning Champ flagship stores and select Foot Locker stores and Yeezy Boost 350 V2 fashion boutiques.The apparel ranges from $40 to $225 and the footwear ranges from $150 for AlphaBounce to $200 for Ultra Boost.
    The Yeezy Boost 350 Turtle Dove adidas Tubular Shadow 3D Clear Brown is without a doubt the most unique version of the model we’ve seen thus far. Reason Nmd Human Race being, check out that quilted upper, man!This premium version of the comes with a “3D” quilted leather upper by using a 3D Nmd Chukka diamond pattern throughout done in a tonal Light Beige hue. Continuing the monochromatic look of the shoe are the tonal laces, eyelets, Adidas Originals Eqt branding, heel tab and of course, the Tubular-inspired sole unit. Fans of the adidas Tubular Shadow, do you see yourself messing with Adidas Ultra Boost this version? Available internationally, we will let you know when they arrive stateside.
    The current Cali weather is begging me to go Adidas Ultra Boost 2.0 outside and have some fun while wearing a fresh pair of White sneakers. Although I can’t fit this particular pair, anyone who Adidas Ultra Boost 3.0 does wear GS sizes should not be sleeping on this pair. The adidas EQT Support ADV GS Chalk White comes with an Yeezy Boost 350 off-White mesh upper that’s then paired up with snakeskin-embossed synthetic suede overlays resulting in very luxe and premium feel. The tonal look Adidas NMD Runner is then offset by the Navy hits on the lining, a small part of the outsole, tongue tag branding, the textile Three Yeezy Boost 350 V2 Black/Red Stripes on the side panels, and the additional Three Stripes on the EVA midsole. Pick these up today and have some fun Yeezy Shoes in the sun (At least in So Cal) for the retail price of $90.
    Kanye West’s adidas Yeezy Calabasas Collection is set Adidas Eqt Racing to release today, March 28th exclusively at the Yeezy Supply website. An exact time for the release is still unknown, but it’s Yeezy Boost 350 V2 Beluga rumored to happen within the next few hours.The footwear from the collection will include the adidas Calabasas PowerPhase, which is an ’80s-inspired Adidas Eqt Support 93/17 shoe dressed in all-White with Gold “Calabasas” lettering on the upper as a nod to where Kanye West currently lives.To go along Yeezy Boost 350 Pirate Black with the footwear, the adidas Calabasas Collection will also include matching clothing and accessories.Look for the adidas Yeezy Calabasas Collection to release Adidas Nmd Chukka today at Yeezy Supply website. The retail price tag for the shoes is set at $120 USD.
    adidas Originals and Alexander Wang Adidas NMD R1 is building upon their collaborations in 2017. Recently, we showed you the AW BBall and now the two are releasing a skate NMD XR1 shoe.The new Alexander Wang x adidas Skate Shoe will be available in two color options. One will be dressed in Brown while Adidas Eqt Adv the other comes in Grey. In addition, the two will feature premium suede with a herringbone traction. The two will also use Yeezy Boost 350 V2 Triple White Off-White, Black and Brown on the midsole.The adidas Originals by Alexander Wang Skate model is scheduled to release at select adidas Originals Yeezy Boost 350 V2 retailers on April 1st, 2017. Debuting in different color options, you will be able to purchase online at adidas.com and alexanderwang.com. Below BAPE x Adidas NMD you can check out more images which will give you a closer look. Make sure to check back with us for updates.
    Adidas EQT Support 91/16 />The women’s adidas EQT Support ADV will be receiving a new colorway of tactile green for its latest iteration this year. The Adidas Ultra Boost Uncaged sleek runner features a mixed material upper consisting of breathable mesh with synthetic and nubuck overlays placed along the sides and heel Adidas Originals NMD section. An off-white colored EVA midsole is applied for a complementing finish, while other details include branding on the tongue, heel and Adidas Eqt Support 93/16 the signature three stripes across its side panels.Look for the adidas EQT Support ADV Tactile Green at select adidas stores and online Adidas Outlet on April 28th. Keep it locked to KicksOnFire for more updates.


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